Job Store Professional has partnered with a growing manufacturing company to recruit for a direct hire Customer and Sales Manager opportunity in Colorado Springs. The Customer and Sales Manager will be a full-time onsite position.
Our client has been in business for almost 100 years and they are looking for a Customer and Sales Manager with a proven history of success developing and leading teams, implementing new polices and maintaining a positive and confident attitude.
The Customer and Sales Manager will need effective leadership and management of both the customer service function and those individuals supporting that activity. This includes all customer service activities, and developing new business opportunities with existing customers. As a leader, the development and performance of the customer service team is a crucial function. Requiring coaching, performance management, setting goal expectations, training, and active role modeling. Additionally, the Customer and Sales Manager position will liaise with business development, and other key areas, to provide support of new business opportunities.
Salary: $69,000-109,000/year
Schedule: Monday-Friday 8am-5pm
Essential Functions and Basic Duties:
- Lead, manage and develop a hybrid customer service and in-house sales team with the goals of providing best in class complaint resolution and customer satisfaction and creating sales opportunities through relationship building.
- Lead interactions with existing customers to discuss services, products, orders and respond to their inquiries.
- Develop new business opportunities with existing customers by leveraging relationships and networking.
- Acts as the subject matter expert on existing business, products, and customers.
- Supports Sales and Marketing with a variety of tasks related to contract reviews, targeted marketing (account-based marketing), and general sales activity.
- Identify opportunities to support sales activities and drive revenue growth.
- Create upselling and cross-selling opportunities.
- Analyze and report on the effectiveness and success of the customer service department.
- Implement and improve customer service procedures, polices and standards for the department.
- Collaborating effectively with business development, quality, and production to ensure customer expectations are exceeded.
- Partner with internal operational teams to communicate inventory status and special delivery needs and changes.
- Review, maintain and update CRM platforms as needed.
- Ensure that price lists, contracts, billbacks, promotions, returns and general logs are accurately maintained in the ERP system.
- Recruit, coach, develop and manage performance of the customer service team.
Qualifications
Education / Certifications:
- Preferred bachelor’s degree in business, management, marketing, communications, or related field.
- 5 to 10+ years of related experience in customer service and managing support operations.
Experience Required:
- Proven effective leadership and management of both the Customer Service function and the people supporting that activity.
- Excellent communication, interpersonal and customer service skills. Ability to successfully navigate a matrix environment and with a wide range of stakeholders.
- Ability to write reports, business correspondence, procedural documents, and training materials.
- Highly effective organization, attention to detail, administrative and problem-solving skills.
- Can successfully adapt and respond to changing priorities and direction.
- Ability to engage, motivate, coach, and develop the bench strength of the department.
- Initiative and ability to continually learn large amounts of product information.
- Strong desire for continuous improvement.
- Ability to diffuse conflicts and maintain a calm and professional demeanor in stressful situations.
- Intermediate skills with MS Office and Office 365 products.
- Excels at relationship building and has a strong customer focus.
