Job Store Staffing is seeking a qualified Help Desk Technician for our client company who has been in the Front Range for over 60 years. We are looking for someone who will assist customers by providing technical assistance. This includes responding promptly and effectively to customer requests and problems and either directly resolving those problems or escalating to the appropriate resource and monitoring its effective resolution. The Helpdesk Professional will resolve general issues and escalate more difficult problems to Level 2 staff.
Duration: 6-12 months
Pay Range: $19 - $ 24 / hour
Certifications:
- A+, Network+, Security+, MCSA, MCSE, CCENT, CCNA or similar certification preferred
Experience:
- 1+ years of combined IT experience preferred
Knowledge/Skills:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Possesses working knowledge of standard desktop hardware and software.
- Strong communication skills (written, verbal, and listening) with specific ability to translate detailed technical details to a non-technical audience.
- Excellent analytical skills.
- Courteous and tactful at all times with customers and IT colleagues.
- Demonstrates a strong orientation towards customer service.
- Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook).
- (preferred) Knowledge of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations.
Job Duties:
- Provide technical support to end-users via phone, email, and remote tools.
- Diagnose and resolve hardware, software, and network issues.
- Install and configure software applications.
- Perform basic hardware maintenance tasks.
- Manage user accounts and access permissions.
- Maintain documentation and knowledge base articles.
- Provide training and guidance to users.
- Monitor system performance and escalate complex issues.
