Bilingual Spanish Customer Service Representative

Job Store Staffing is seeking a Bilingual Spanish Customer Service Representative for a temporary opportunity with a manufacturing company located in Centennial, CO.

This is a fully onsite position supporting customers by phone, email, and in person. The ideal candidate will have strong customer service experience, excellent communication skills in both English and Spanish, and a proven background supporting customer accounts in a manufacturing, distribution, or product-based environment.

Position Details

Location: Centennial, CO
Schedule: Monday – Friday, 7:30 AM – 4:30 PM
Pay Rate: $23.00/hour
Duration: Approximately 3 months

About the Company

Our client is a leading manufacturer of high-precision plastic components serving customers in the automotive, telecommunications, medical device, renewable energy, and industrial sectors. This position supports a fast-paced customer service team focused on delivering exceptional service and ensuring customer satisfaction.

Responsibilities

Provide professional, friendly customer service via phone, email, and in person
Respond promptly to customer inquiries and requests
Actively listen to customer concerns and determine appropriate solutions
Resolve customer issues related to orders, shipments, invoices, claims, and other service matters
Create and maintain customer records and profiles
Prepare and process customer claims documentation
Process customer orders, changes, returns, and other requests accurately
Route product and service questions to the appropriate departments
Communicate customer concerns and service issues to internal teams
Collaborate with Sales and Marketing to support a positive customer experience
Assist with customer satisfaction initiatives and surveys
Update pricing information as requested
Ensure order entry accuracy and maintain backlog records
Perform other duties as assigned

Qualifications

Bilingual in English and Spanish (required)
High School Diploma or GED
Demonstrated experience in order management, customer account support, claims processing, and customer service within a manufacturing, distribution, or product-based environment
Minimum of 3 years of customer service experience
Manufacturing industry experience preferred
Strong computer skills and proficiency with Microsoft Office (Word, Excel, and Outlook)
Experience processing customer orders, returns, pricing updates, and account inquiries
Strong attention to detail with the ability to manage multiple customer requests simultaneously
Dependable, self-motivated, and detail-oriented
Strong communication, problem-solving, and conflict-resolution skills
Ability to work effectively with diverse customers and team members
Friendly, patient, and customer-focused approach
Team-oriented with a positive attitude

If you are a bilingual customer service professional who enjoys helping customers and thrives in a collaborative environment, we encourage you to apply today.

#teamdenverteam

About Job Store Staffing

Job Store Staffing is dedicated to the belief that successful job placement goes beyond mere skills matching. We strive to align your experience and aspirations with rewarding opportunities.

Specializing in contract-to-hire and direct hire positions, we cover a range of fields including Administrative, Accounting, Engineering, Manufacturing & Operations, and Skilled Trades. Our team of recruiters meticulously assess your background to pair qualified candidates with roles that foster growth and success.

Whether you are seeking your next career move or contemplating a transition, we are committed to guiding you.

Empowering Connections and Opportunities since 1974.

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