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Customer Communication Coordinator

Denver, CO 80204

Posted: 09/23/23 Industry: Administrative Job Number: KG46534998 Pay Rate: $22 / hour

Job Description

Job Description
Job Store Staffing is seeking a Customer Communication Coordinator for a client in the Denver area. The Customer Communication Coordinator will assist in scheduling the public use of school district facilities. This person will also oversee agreements, including partnerships, and helps determine applicable fees for facility use and help develop new policies and procedures for efficient scheduling. They will also monitor budgets (e.g., overtime costs) for community use activities. This is a great temporary to hire opportunity for the right person.
Why you will love this job!
  • Health, Dental, & Vision benefits 
  • District paid health care credits 
  • Colorado PERA Retirement 
  • Earn Holiday, Vacation, Sick and Personal time 
  • Employee Wellness Program 
  • Professional Growth Opportunities 
  • Great schedule for Work/Life Balance
  • $22/hr 
  • Monday-Friday 730am-4pm
Responsibilities of the Customer Communication Coordinator
  • Assists in supporting community use. Schedule appointments for technician
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Serve as one of the two coordinators that divide the district’s 180+ schools into workloads so that each has direct responsibility for scheduling assigned schools.
  • Oversees agreements, including partnerships, and helps determine applicable fees for facility use. 
  • Help develop new policies and procedures for efficient scheduling. 
  • Monitors budget (e.g., overtime costs) for community use activities.
  • Day to day execution: provides administrative support and assists in carrying out specific activities, such as: distribution of materials, process documentation, conducting trainings, organizes and submits reports, coordinates responses, develops procedures, and maintaining records and files.
  • Calculates billing fees for chargeable customer rentals, and manages the paperwork and insurance requirements for billable events; tracks payments from customers and issues credits and refunds, collection notices, general permits, contracts, and invoices; tracks overtime needs and reports to make sure of correct charges.
  • Manages changes to schedules and acts as a mediator in disputes over the use of space, coordinating the interaction between school administration and outside groups
  • Trains and supports facilities with calendaring/scheduling system; maintains summer construction spreadsheet, scheduling and tracking summer training/classes
Qualifications of the Customer Communication Coordinator
  • Minimum of five (5) years’ experience in customer service.
  • Minimum of five (5) years’ experience working with accounting system applications and with account codes, budgets, and strategic sourcing
  • High school diploma or equivalent.
  • Bachelor’s Degree preferred
  • Proficiency with Microsoft Office products and an aptitude for learning new applications
  • Effectively plans, prioritizes, and organizes work, at times with
  • Ability to deal with critical inquires, complaints and negotiations and stay with a frustrating problem until it is resolved
  • On occasion, the ability to communicate and interact with discourteous people
If this sounds like the job for you, please submit your resume for review today!

Meet Your Recruiter

Kaitlyn George
Lead Recruiter- Denver

Kaitlyn George is originally from Decatur, Georgia and moved to Colorado in 2017. She joined the Job Store in November 2021 after completing her bachelors degree at CSU. Kaitlyn has a passion for linking  people to jobs that match their passions and personalities.  Kaitlyn has a heartfelt passion for the LGBTQ+ community and representation, from her personal experiences. Outside of work you will find Kaitlyn trying out new recipes or out exploring Colorado and all it has to offer with her family and two dogs, Loki and Hades

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