Search Jobs

Customer Service Representative

Aurora, CO 80010

Posted: 09/23/23 Industry: Administrative Job Number: KG39588598 Pay Rate: $18-22 / hour

Job Description

Job Descriptions
Store Staffing is hiring immediately for Customer Service Representatives! As a Customer Service Representative, you will provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.  Identifying and contributing with the generation of potential sales leads to the organization.  Planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk.
  • $18-22/hr 
  • Mon-Fri 8am-5pm 
  • Answer customer service calls within the first three rings.
  • Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders.
  • Prior data entry experience
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
  • Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
  • Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
  • Handles or refers complaints of product or service failure to the appropriate department for investigation.
  • Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
  • Prepares price quotations on items not contained in price book and prepares quotations.
  • Works with the organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
  • Answers customer’s technical questions regarding products and services.
  • Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
  • Attends regular customer service department meetings.
  • Support and participate in the organization’s continuous improvement program and product training courses.
  • Perform other related duties and provide back-up support to other group members as assigned by management.
  • Proven work experience in customer service.
  • Proven work experience with heavy data entry. 
  • Must be able to multi-task, be organized, efficient, and accurate.
  • Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
  • Experienced user of Microsoft Office suite.
  • Listening skills and data collection with attention to detail are essential.
  • Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra, and geometry.

Meet Your Recruiter

Kaitlyn George
Lead Recruiter- Denver

Kaitlyn George is originally from Decatur, Georgia and moved to Colorado in 2017. She joined the Job Store in November 2021 after completing her bachelors degree at CSU. Kaitlyn has a passion for linking  people to jobs that match their passions and personalities.  Kaitlyn has a heartfelt passion for the LGBTQ+ community and representation, from her personal experiences. Outside of work you will find Kaitlyn trying out new recipes or out exploring Colorado and all it has to offer with her family and two dogs, Loki and Hades

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs: