Are you passionate about delivering outstanding customer service? We’re seeking a Customer Service Representative to join a dynamic Customer Experience team in a direct-hire role. This position offers the opportunity to work closely with sales and marketing teams to ensure seamless customer interactions and drive loyalty.
Key Responsibilities
- Efficiently manage quote and order entry within the ERP system with accuracy and speed.
- Provide top-tier customer support via phone and email, resolving inquiries, complaints, and product-related concerns.
- Collaborate with sales and marketing teams to maintain consistent messaging and enhance the customer journey.
- Identify customer needs proactively, offering tailored solutions and recommendations.
- Contribute to developing strategies that improve customer satisfaction and retention.
- Participate in team meetings, sharing valuable insights and feedback for continuous improvement.
What We’re Looking For
- Strong communication skills and a customer-first mindset.
- Ability to thrive in a fast-paced environment and deliver results efficiently.
- Eagerness to learn, grow, and contribute to process improvements.
- Previous customer service experience is a plus.
Requirements
- Excellent interpersonal skills, with a focus on empathy and problem-solving.
- Strong multitasking and task-prioritization abilities.
- Proficiency in CRM software and a tech-savvy approach to problem-solving.
Benefits & Salary
- Salary: $50K - $60K
- Flexible working arrangements, including occasional remote options.
- Professional development and career growth opportunities.
- Collaborative and inclusive work environment.
- Comprehensive health plans and 401(k) options.
If you're looking for a rewarding role with growth potential, apply today!
