Customer Service Representative

Colorado Springs, CO 80920

Posted: 10/23/18 Industry: Administrative Job Number: 100299

Job Store Staffing is hiring for a Member Care Representatives! The position is for a nonprofit Christian organization that provides an amazing work environment and company culture.

This is a direct hire position! The position is seasonal for five months. The perfect opportunity to get started with a great organization!

Member Services Representative: This Customer Service Position is for a Christian Organization. You would be answering phone calls, emails, and other correspondence from members or medical service providers who may have questions or concerns related to the membership guidelines, a billing status, general provisions, technical support, or who want to pay their membership share payments over the phone or online.

Essential Duties and Responsibilities:

    Maintaining and demonstrating and expert working knowledge of all current program guidelines.
    Practicing good communication skills by relaying accurate and complete, sometimes sensitive or difficult to hear information to the caller with tact and grace.
    Adhering to the company rules and policies.

Skills and Qualifications:

    Typing Speed of 30 WPM or more required
    Strong oral and written communication skills required
    Hours and days of operation vary. Must be available to work an 8 hour shift between the hours of 6am-8pm Monday- Friday

Education and/or Experience:

    High school diploma required
    Certificate level education (or greater) in medical billing preferred
    Minimum 2 years of customer service or front office medical experience preferred.

Other Skills and Abilities: This job requires proficiency in the following computer application skills: use of the internet including e-mail and search engines, word processing and keyboard skills of at least 25 words per minute, ability to use a database system including how to update fields, basic knowledge of Microsoft office (Excel, Word and Outlook) and knowledge of a document imaging system a plus.

Job Type: Full-time

Salary: $14.50 /hour

Andrea Richter

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