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Customer Service Representative

Denver, CO 80224

Posted: 09/18/19 Industry: Administrative Job Number: 102578 Pay Rate: $18.00 - $20.00

Customer Service Representative-Denver, CO

Job Store Staffing is seeking a Customer Service Representative for a local Flooring Company in Denver, CO. The Customer Service Representative is responsible for assisting with day-to-day sales activities, processing all customer orders to completion via. Delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders and designers. Responsible for ensuring all customers who come in receive excellent service, while adhering to company policies and procedures.

Pay: $18-20/hr. On a weekly basis

Hours: M-F, 7: 30 am-4: 30 pm or 8 am-4: 30 pm,

(An occasional Saturday from 9 am-2 pm)

Duties include but are not limited to:

Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process

Maintain professional appearance and attitude at all times

Answer phones and greet clients as they enter the customer service area

Follow-up on orders that are on backorders and processing customer orders accurately

Use DANCIK to look up pricing, customer information, delivery dates, and process orders

Call customers to communicate on order status and ETAs

Liaison with outside sales reps. And managers

Organize and maintain contractor area

Ensure all customers receive excellent customer service

Solve customer problems with a sense of urgency and accuracy

Communicate with the warehouse department regarding order status in staged areas

Schedule delivery and reminder calls to customers

Complete projects or assignments as delegated by the supervisor

Back up to other positions within the department when needed

Maintain positive communication skills and process customer orders accurately

Maintain an organized and efficient work area

Suggestive selling while placing orders and maintains displays (tools, saws, cleaners, sealers)

Scan all paperwork correctly (PO s, confirmations, POD s)


Highly detail-oriented with a passion for perfection; self-motivated; exceptionally organized thrives in a team environment that is fast- paced with multiple projects

Ability to develop and maintain strong working relationships with internal and external parties

Knowledge and experience in construction industry and design material required

Attention to details and accuracy

Adherence to all company policies and procedures

Prudence of time management & organizational efficiency

Ability to operate and work independently with minimal supervision

Good written and verbal skills required

Team oriented including participation in departmental meetings

Must be able to remain calm in stressful situations and have a positive attitude


Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products
Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers
Self-driven with high level of energy and enthusiasm
Excellent relationship selling/customer focused sales abilities
Solution oriented with exceptional follow through
Good basic math skills, (including ability to take accurate measurements)
Proficient with Windows based computer applications
Ability to perform well in a detail oriented, fast paced environment
Predictable and reliable attendance is a requirement of this job.

This is a great opportunity to get your foot in the door!


Whitley Yemm
Recruiter- Denver

Whitley joined the Job Store Team as a Recruiter in June of 2018. Within the Denver Branch, Whitley enjoys Recruiting for various positions such as Accounting, Administrative roles, Hospitality, and Warehouse jobs. During Whitley’s time with The Job Store, she has been able to build strong relationships with clients, and has had the pleasure of connecting candidates with their ideal positions. When Whitley is not at work, you can find her spending time with family and friends. 

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