Field Service Manager
Location: Colorado Springs, CO
Compensation: $80k – $95k
We are seeking an experienced Field Service Manager to lead our customer service and field operations teams. This role plays a critical part in the post-installation stage of our products, ensuring customer satisfaction, operational efficiency, and continuous improvement.
What You’ll Do:
Customer Service Leadership: Manage and oversee customer service representatives, ensuring timely resolution of issues and high levels of customer satisfaction.
Field Operations Oversight: Lead field teams responsible for pre-installation testing, installations, repairs, and maintenance. Schedule and prioritize tasks to optimize service coverage and response times.
Team Development: Recruit, train, and mentor team members, ensuring technical competency, safety compliance, and customer service excellence. Develop and implement policies, procedures, and operational standards.
Customer Satisfaction & Relationship Management: Act as a point of escalation for complex customer inquiries. Track and monitor customer feedback, resolve issues promptly, and maintain strong customer relationships.
Performance Analysis & Reporting: Set team objectives and performance targets, monitor productivity, and use data-driven insights to drive continuous improvement. Prepare reports for management review.
What You Bring:
Bachelor’s degree in Business Administration, Operations Management, or related field; MBA or equivalent experience is a plus.
10+ years managing customer service and field operations teams in a technical industry.
Strong leadership skills with the ability to motivate and inspire teams.
Excellent communication and interpersonal skills.
Analytical mindset with strong problem-solving skills and hands-on approach.
Ability to thrive in a fast-paced environment, managing multiple priorities while maintaining attention to detail.
Technical or manufacturing experience is highly desirable.
Familiarity with industry best practices, trends, and regulatory requirements.
Proficiency with Microsoft Office and CRM/ERP/Ticketing systems (e.g., NetSuite, M2M, Heat).
Willingness to travel 50–75%.
Benefits:
Comprehensive health coverage – medical, dental, and vision
401(k) with company match
Life insurance and AD&D coverage
Paid time off
Short- and long-term disability
Training and professional development opportunities
We are proud to be an Equal Opportunity Employer, making decisions based on qualifications, merit, and business needs, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other legally protected status.
