Help Desk

Colorado Springs, CO 80921

Posted: 02/22/19 Industry: Administrative Job Number: 101208

Job Store Staffing is seeking Help Desk Support for one of our respected clients. This position is a DIRECT HIRE, and is for a company that supports aerospace and defense systems for the Department of Defense, specializing in Engineering, Intelligence, Information Technology, operations, and training services.

The Help Desk Support duties include but are not limited to:

  • Responsible for installing, configuring, and maintain operating system workstations and servers, including web servers, in support of business processing requirements

  • Performs software installations and upgrades to operating systems and layered software packages

  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures

  • Monitors and tunes the system to achieve optimum performance levels

  • Ensures workstations/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions

  • Ensures data/media recover-ability by implementing a schedule of system backups and database archive operations

  • Develops and promotes standard operating procedures

Required Skills for Help Desk Support:

  • Secret Clearance+ CE Windows 10 Desktop configurations

  • Associates or Bachelors in related field

  • 5 years experience in Help Desk, IT, or related field

Andrea Richter

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