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Help Desk

Colorado Springs, CO 80921

Posted: 04/18/19 Industry: Administrative Job Number: 101208

Job Store Staffing is seeking Help Desk Support for one of our respected clients. This position is a DIRECT HIRE, and is for a company that supports aerospace and defense systems for the Department of Defense, specializing in Engineering, Intelligence, Information Technology, operations, and training services.

The Help Desk Support duties include but are not limited to:

  • Responsible for installing, configuring, and maintain operating system workstations and servers, including web servers, in support of business processing requirements



  • Performs software installations and upgrades to operating systems and layered software packages



  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures



  • Monitors and tunes the system to achieve optimum performance levels



  • Ensures workstations/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions



  • Ensures data/media recover-ability by implementing a schedule of system backups and database archive operations



  • Develops and promotes standard operating procedures



Required Skills for Help Desk Support:

  • Secret Clearance+ CE Windows 10 Desktop configurations



  • Associates or Bachelors in related field



  • 5 years experience in Help Desk, IT, or related field


Andrea Richter
Recruiting Manager- Colorado Springs

Andrea became part of the Job Store family in 2015, as an HR Assistant, shortly after graduating with honors from Metropolitan State University in Denver. Since then, Andrea has worked at three out of the four Job Store branches, including working On-Site for a very large customer, and is currently the Recruiting Manager for our Colorado Springs location. She worked her way up within Job Store by staying true to her 4 core values; integrity, perseverance, accountability, and loyalty. Andrea offers determined results for her customers and fellow co-workers. She’s a genuine team player, analytical, and task oriented. Also to mention, a strong passion for the Colorado outdoorsy lifestyle!

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