Help Desk Representative

Lakewood, CO 80214

Posted: 10/23/18 Industry: Administrative Job Number: 100491

Job Store Staffing is recruiting for a Help Desk Representative to work for a client located in the Lakewood area. The position is a long-term temporary role and is projected to run for 9 months but could be extended further. The Help Desk Representative will be responsible for answering inbound phone calls and taking initial information from customers regarding issues. Once the Help Desk Representative has gathered the initial information you will submit a ticket and distribute calls to customer service representatives. The Help Desk Representative will be scheduled to work Monday-Friday, 8am-5pm and is paying $15/hr.

The Help Desk Representative will be trained to help answer basic questions over the phone but no call center support experience is required. The ideal candidates for the Help Desk Representative will be individuals with strong customer service and strong computer skills.

Skills:
  • Strong customer service skills, previous experience in service industry such as retail, hospitality or call center experience preferred.
  • Strong computer skills are required. Must be proficient with Microsoft Word, Excel and Outlook. Must also be comfortable with Google Drive, Docs and Sheets.
  • Effective planning and very strong organizational skills.
  • Problem solving and decision making skills.
  • High attention to detail.
  • Ability to work under pressure and multitask.
  • Ability to learn quickly, prioritize and adapt.
  • Strong communication skills.

Requirements:

Must be able to pass a criminal background check.
If you believe you are a qualified candidate please apply online today!

Job Type: Full-time

Salary: $15.00 /hour

Jackie Chisholm

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