Job Store Staffing is seeking a qualified Desk Side Support Technician for our client company in the financial field. This candidate will be responding promptly and effectively to customer requests and problems and either directly resolving the problems or escalating to the appropriate resource and monitoring its effective resolution.

The Desk Side Support Technician will also responsible for supporting a wide variety of projects including but not limited to expansion, process improvement, and proactive equipment upgrades.

Duration: 12 months – With possibility to be hired permanently

Pay Range: $20-25 / hour

Job Duties: 

• Provide hands on support for all workstation related issues by resolving break fix requests and completing proactive monthly visits.
• Support expansion and improvement through project related tasks directed by the IT Field Technician Project Lead and Project Management.
• Review and update knowledgebase articles that Field Support utilizes and contact appropriate IT departments to update outdated articles owned by other teams.
• Complete regular audits resulting in accurate records for all end user IT equipment.

Experience/Education:

• 2+ years of experience in a technical service desk role (Required)
• 1+ years of experience with financial institution software (Preferred)
• Proficient with the Microsoft Office Suite of products

Certifications/Licenses

• CompTIA A+
• Valid Colorado State driver’s license and an acceptable driving record
• Network+, Security+ or similar certification (preferred)